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Qatar-YUTONG Qatar-YUTONG Qatar-YUTONG

What Happens After the Keys Are Handed Over?

January 27,2026
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What Happens After the Keys Are Handed Over?

That’s the question we’ve built our service network around — because for operators, delivery day is just the beginning.

We know that real support means being there when it counts. Whether it’s onboarding a new driver, handling a fault, or answering a technical question in the middle of nowhere, service is where promises meet reality.

"Our job is to make things easy for operators"

Our national service team is structured to do just that: giving you clear contacts, consistent information, and the confidence that support is never far away.

A Service Team That Stays Close

We’ve designed our after-sales support network around the same principle as our sales structure: local knowledge backed by national consistency. From the moment your vehicle is delivered, our service teams are here to keep it running — backed by resources, systems and people who genuinely care.

Service That Works the Way You Operate

We’ve always been known for our responsiveness — but now we’re building more structure around it. That means tailored onboarding guides for each vehicle type, driver training videos in development, and a growing library of technical support resources.

It also means something simple but powerful: you know who to call. You’re not passed between departments or redirected overseas. You deal directly with our people — the same ones who delivered your vehicle.

Designed for Consistency, Built on Trust

As more fleets adopt zero-emission vehicles — or mix electric and diesel technologies — service expectations are changing. We’ve made sure our structure is ready for that shift.

We support both our electric and Cummins Euro 6 diesel models with equal depth, and our teams are trained to support a wide range of technologies and use cases — from public transport authorities to school bus fleets.

Powered by Values, Delivered with Care

Just like our sales team, our service network reflects the values we live by. DRIVEN: Dedication, Responsibility, Innovation, Value, Excellence and Nurture.

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